Senior Information Technology Support Engineer

Senior IT Support Engineer

Salary: £35,000 - £42,000

Location: Coventry (3x a Week) - London (1x a Week)

About the Job

A growing IT Managed Service Provider (MSP) is looking for an experienced Senior Support Engineer to join its expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a broad range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional, customer-focused attitude. This role is an exciting blend of IT Support, working on escalated issues for VIP clients and exciting project work.

Technical Skills

• Microsoft Windows 11
• Active Directory & Microsoft Entra ID
• Microsoft 365 applications (including Teams)
• Microsoft InTune / Endpoint Manager
• Cloud PBX (e.g., Ring Central, 3CX, 8x8, Cisco)
• Deployment Services (SCCM, WDS, WSUS)
• IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, VLANs)
• Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
• Mac Desktop OS
• Mobile Device Support (iOS, Android)
• Microsoft Server OS (2016 / 2019 / 2022)
• Virtualization (ESXi, Citrix, Hyper-V)
• Storage Systems (SAN, NAS, RAID)
• Structured Cabling (Patching, Cable Tracing, IDC)
• Backup Technology (Veeam)

Benefits

We work hard to create a great workplace! Here’s what we offer:

• Annual bonus
• Pension scheme (up to 4% match)
• Additional day off on your birthday
• Staff discount schemes for major high street brands
• Training and relevant ongoing certification
• Employee Assistance Program with health support services
• Private health insurance including dental, optical, and mental health
• Enhanced sick pay
• Season ticket loan
• Cycle to Work scheme
• Bring Your Own Device allowance
• Regular staff events
• Office refreshments