Service Delivery Analyst

Service Delivery Analyst | £30,000 - £35,000 + bonus | Hybrid (x1/2/month, Oxfordshire)

Our client is looking for a Service Delivery Analyst to join a growing Managed Services function, supporting service performance, lifecycle management, reporting, and continuous improvement activity across a varied client base.

What you’ll be doing:

• Producing SLA/KPI reports and service performance dashboards

• Tracking technology lifecycle milestones, renewals, warranties, and support status

• Supporting service review meetings and improvement initiatives

• Maintaining accurate operational documentation and service records

• Analysing trends and identifying areas for service enhancement

• Assisting with client communications and governance activities

What we’re looking for:

• Experience within IT support, service delivery, MSP, or service management environments

• Strong reporting and data management skills

• Excellent attention to detail and organisational ability

• Confident communication skills with a professional client-facing approach

• Good working knowledge of Microsoft 365, particularly Excel

• ITIL Foundation certified (or willing to work towards it)

Desirable:

• Experience with ITSM platforms such as ServiceNow or Autotask

• Exposure to asset management or technology lifecycle processes

• Interest in progressing towards Service Delivery Management

This is an excellent opportunity for someone who enjoys combining operational support, reporting, service coordination, and continuous improvement within a collaborative technology environment.