Product Owner - Customer

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

As we continue to grow, we are now strengthening our team with a Product Owner - Customer, in our Ipswich Head Office

We are seeking an experienced and passionate Product Owner for Customer Systems to lead the vision, strategy, and delivery of our Customer technology products, including CRM, Contact Centre and Customer Insight platforms. You will work closely with teams across marketing, sales, and customer operations to ensure our systems support business objectives and enhance guest experience

s.
This is a key role that acts as the bridge between business needs, technical capabilities, and customer insigh

ts.
Responsibili

• tiesDevelop and communicate a clear product vision and roadmap that supports business goals and delivers exceptional guest experien
• ces.Align customer system strategies with wider organisational roadmaps and priorit
• ies.Own and manage the Customer roadmap, capturing relevant information to size and cost roadmap initiati
• ves.Maintain a prioritised product backlog to ensure development focus is driven by business va
• lue.Collaborate with stakeholders to gather detailed business requireme
• nts.Ensure all development items are clear, actionable and deliver intended outco
• mes.Work closely with internal and external development teams to ensure requirements are fully understood and implemented correc
• tly.Manage the acceptance of user stories and epics, ensuring they meet agreed business and customer outco
• mes.Oversee validation and testing to ensure product features meet business acceptance crite

ria.
Skills & Exper

• ienceProven experience as a Product Owner or similar role, ideally focused on Customer platf
• orms.Strong understanding of CRM platforms, call centre technology, and customer insight sys
• tems.Experience working in Agile environments and product-oriented delivery mo
• dels.Strong understanding of customer needs, with a passion for delivering exceptional customer experience within the Travel or Cruise se
• ctor.Demonstrated leadership qualities, with the ability to motivate and guide t

eams.
If you are motivated by creating exceptional digital customer experiences and want to lead meaningful product innovation, we would love to hear fro

m you.This is a permanent, full-time role, working 35 hours a week, Monday to F

riday.
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job descr

iption.
Our

• Values:We are caring - "We trust and care for each other, our guests and our envi
• ronment"We are positive - "We live and share a positive a
• ttitude"We are real - "We are always ourselves and respect
• others"We are a team - "We are more than a team; we are a

family"
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all e