Operations Shift Manager

Freightserve recruitment are looking for a Operations Shift Manager for a well-established Freight Company. The company is based in the East Midlands area.

Job description:-

• Liaise with other departments to solve problem shipments.
• Arrange collections and deliveries where required.
• Monitor warehouse Operations.
• Operating IT-systems - as required.
• Answering and returning customer emails and calls in a timely manner and to agreed standards.
• Be polite and always respond positively to customers/colleagues.
• Investigating missing, late, and damaged parcels with analysing CCTV footage.
• Entering data accurately and efficiently in a timely manner.
• Building cardboard containers and pallets, using shrink wrap.
• Using pallet trucks cages and transferring parcels and pallets between warehouses
• Creating container labels.
• Ensure correct scans are applied to both shipments and containers.
• Picking & Packing orders and processing through IT systems.
• Assisting with stock takes.
• Operating IT-systems.
• Producing accurate carrier labels for all shipments.
• Making sure that the correct shipping information is attached to all parcels.
• Work includes regular light, medium and occasional heavy manual lifting and handling.

Compliance:-

• Becoming the main point of contact for all compliance related matters such as Security, H&S, DG limited to what actually is processed in the MW
• Completing regular audits, reporting findings and follow up with solutions
• Supporting the administration of H&S and calibration checks (this is only for the Main Operations areas)
• Main point of contact for incident, accident, dangerous occurrence and fault reporting
• Mentoring Supervisors, Team Leaders on compliance matters
• Assisting in maintaining security of warehouse.
• Adhere to health and safety policy, and other requirements relating to care of equipment.
• Carry out Daily checks as instructed.
• Coordinate procedures with regards to security protocols.
• Enforce and monitor DG compliance, Health & Safety rules and regulations.
• Review reports on incidents and breaches, investigate and resolve issues.
• Understand, support and complete staff vetting procedure.
• Check shipping paperwork is correct before lodging.
• Enforce and monitor DFT rules and regulations.

Management:-

• Deputising for HUB manager
• Carry out inductions, training, and mentoring.
• When required being the main point of contact for liaising with external authorities such as police.
• Taking ownership of inductions and ongoing training
• Ensure team members receive the communication and instructions needed to act in accordance with policies and procedures.
• Check staff have adequate training to complete their tasks.
• Attend meetings with senior management to determine operational needs.
• Ensuring work areas and warehouse are kept clean, neat, and well-organised.
• Organise workload during the shift and report back to line management.
• Liaising with staffing agencies and managing cover.
• Completing attendance reports accurately and in timely manner.
• Completing staff interviews, return to works, investigating and disciplinaries.

Essential Skills:-

• Competent numerical and mathematical abilities.
• Previous experience in a similar role.
• Intermediate working knowledge of Microsoft Office products.
• Knowledge of security, health & safety requirements of a warehouse operation.
• Capable of light, medium and occasional heavy manual work.
• Demonstrable working knowledge and experience of a similar position.
• Ability to multitask and adapt in line with business requirements.
• Excellent business communication skills both verbal and written.
• Polite and friendly manner.
• Empathetic towards others, both clients and colleagues.
• Ability to identify and assess customers’ needs to achieve satisfaction.

Shifts:

Shift one 11:30 – 20:00

Shift two 13:30 - 22:00

Shift three 18:00 – 02::30

Shift four 19:30 - 08:00

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.