Customer Support Advisor with French

FRENCH SELECTION (FS)

Customer Support Advisor with French

Location: Central London

Hybrid work 2 days a week in the office past probation period

Salary: £33,000 per annum

Ref: 5489F

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5489F

The company:

Globally successful and rapidly expanding SaaS provider with offices in different parts of the world

Main duties:

Customer facing role where you will be engaging with clients daily to answer queries, troubleshoot issues, and provide guidance.

This is a role which will provide you fantastic opportunities to progress within a company committed to supporting their staff to grow internally and rewarding talent and expertise

The role:

- Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner

- Advise users on how to make the most of the system's functionality, offering guidance tailored to their specific workflows

- Assist customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals

- Proactively gather feedback and ideas for new features and services to support continuous system improvement.

- Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption

- Collaborate with internal teams to support the testing and validation of system releases, helping to ensure updates meet user needs and maintain high standards of quality

The candidate:

- Fluency in French is essential (written and spoken)

- Achieved a 2:1 or above at Bachelor’s-level in any degree subject (STEM preferred)

- Excellent A-levels, ideally including an A-level in Maths

- Good communication skills and ability to engage with customers in a positive manner

- Logical mindset and good problem solving skills

- Eager to progress and enthusiastic to learn and develop new skills

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.