French speaking Customer Support Coordinator

FRENCH SELECTION (FS)

French speaking Customer Support Coordinator

Location: Central London

Hybrid work 2 days a week in the office

Salary: up to £50,000 per annum depending on experience

Ref: 5486F

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5486F

The company: Fast expanding technology company operating across major European markets

Main duties:

Ensure a smooth client experience and an operational success of digital campaigns led on their behalf from first point of contact to completion of the campaigns and results analysis

The role:

- Manage and oversee post-sale operational execution for across multiple channels

- Coordinate timelines, creative assets, onboarding, and troubleshooting

- Collaborate with partners and internal teams to ensure smooth campaign delivery and alignment with clients' goals

- Monitor live campaigns, support analytics and relationship management

- Provide feedback to product and warehouse teams.

- Assist Customer Success in improving services, and analyse campaign data to share key insights with the team.

The candidate:

- Full fluency in French to a very high standard is essential

- Good level of spoken and written English

- Experience working on digital / social media marketing campaigns is a clear advantage

- Experience working in FMCG a bonus

- Organised and able to manage workload and define priorities

- Good analytical skills

- Strong relationship building skills

The salary: up to £50,000 per annum depending on experience

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.