German Speaking Customer Service Administrator - Fixed Term Contract

FRENCH SELECTION (FS)

German Speaking Customer Service Administrator (Fixed Term Contract)

Location: Feltham

Hybrid work after training

Salary: £27,500 per annum plus bonus and excellent benefits

Ref: 4277GC

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4277GC

The company:

An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

Main duties:

To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products

The Role:

- Answering telephone calls and emails in a timely and professional manner

- To deal with replacement inquiries from distributors, resellers and customers

- Ensuring all customers' queries are dealt with efficiently and timeously also providing relevant feedback

- Managing logistical issues and deal with all replacements ensuring customer satisfaction

- Liaising with internal departments - Technical team, accounts, warehouse etc.

- To arrange shipments

- All administration relating to role - database, reports, work records etc.

The candidate:

- Fluent in German (written and spoken) essential

- Previous Customer Service or Admin experience needed

- Excellent communication skills

- Customer service focused

- Confident, proactive and dynamic

- Computer literate (excel, outlook, CRM system)

The salary: £27,500 per annum plus Bonus and excellent benefits

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.