Customer Success Associate (London Area)

A rapidly growing AI-driven analytics company working with leading global pharmaceutical clients are looking for 2 customer success executives to help deliver advanced insights that help commercial and medical teams make data-driven decisions and improve performance.

Responsibilities

• Support client onboarding and engagement to ensure smooth implementation and strong adoption
• Assist in developing stakeholder engagement plans and maintaining strong client relationships
• Collaborate with internal cross-functional teams to deliver valuable outcomes for clients
• Help drive strategies for product adoption and track usage to maximize client value
• Support contract renewals and contribute to account growth opportunities
• Participate in business development activities to attract new clients and expand existing partnerships
• Coordinate the operational delivery of client projects, ensuring high standards and satisfaction
• Build and maintain relationships with stakeholders across various functions and levels
• Respond to client inquiries during onboarding and ongoing engagement
• Help manage delivery schedules, calendars, and priorities to ensure smooth execution

Requirements

• Recent graduate with a degree in a relevant field (e.g., Life Sciences, Biotechnology, Business, etc.)
• Strong interest in healthcare, technology, and client-facing work
• Eagerness to learn, take initiative, and grow within a fast-paced environment
• Excellent organizational, communication, and interpersonal skills
• Ability to collaborate effectively with teams and adapt quickly
• Proficient in Microsoft Office (PowerPoint, Excel, Word)

Details

• Open to permanent or contract
• Hybrid - 3 days in office
• Day rate: £150–£180 dependent on experience