Head of Exhibitor Relations, Frieze (1 Year Fixed-Term Contract)

Frieze are hiring a Head of Exhibitor Relations to join the team in a 1 year fixed-term contract to ensure the delivery of all Exhibitor services, coordination of Exhibitor processes and systems for all fairs and taking on management of the Exhibitor Relations team in London.

Key Responsibilities and Accountabilities:

ExhibitorProcesses Coordination

• Oversee theexhibitortimeline across all fairs
• Liaise with Director of Exhibitor Relations, Fair Directors and teams to ensure fairs are delivered on time and on budget
• Track improvements implementation year-round across all fairs
• Coordinate team debriefs with other departments and external contractors across all fairs
• Maintain, review and updateexhibitorprocedures
• Lead conversation with Digital team to ensure maintenance and developmentofexhibitorsites and platforms
• Liaise with Data team to ensure consistency and accuracyofourExhibitordatabase
• Ensure consistencyofprocedures and decisions across all fairs
• Keep accurate and up to date information on other art fairs
• Coordinate team to produce research and analysis as required by Directors
• Support Expo Chicago and The Armory Show teams on the onboarding to Frieze's systems and procedures

ExhibitorServices Delivery

• Oversee applications process across all fairs to ensure informed decision making and timely launch
• Oversee Committee meetings preparation and delivery across all fairs, including results process
• seeexhibitormanual launch across all fairs to ensure informed decision making and timely launch
• Oversee stand plan process across all fairs to ensure accurate inform process and timely signoff
• Lead conversations with Production team and external contractors to ensure best possible experience forexhibitors
• Lead liaison with Finance team across all fairs, oversee gallery invoicing and debt collection process
• Oversee year-round communications to galleries
• Overseedelivery of all online material related to gallery information and content
• Support Directors in the deliveryofthe curated sections
• Be the pointofescalation forexhibitorrelated issues for Exhibitor Relations Managers, Coordinators and Assistants, year-round and onsite
• Make recommendations on the overallExhibitorstrategy across all fairs
• Support research and implementationofinnovations relating to galleries

ExhibitorTeam Management

• Manageand oversee the Exhibitor team on the delivery of all fairs
• Hold 1:1s and fair specific meetings
• Define team members goals, whilst supporting their development and performance
• Recruit and train new team members as needed

Knowledge & Skillset

• Proven experience working in the arts and/or events at a senior level
• Highly organised with ability to manage and deliver on fast-paced timeline
• Strong leadership, management and communication skills
• Ability to foster growth and development within a team
• Experience working with multiple stakeholders to deliver complex and high-quality events/projects
• Strong conflict resolution and negotiation skills
• Demonstrated success in budget management
• Familiarity with project management tools and CRM systems

Working Conditions:

• Working hours: 9am-5pm
• Please note this is a 1 Year Fixed-term Contract.
• Weekend work likely required around the week of the fairs.

Our Diversity & Inclusion Statement

Frieze unites people in our love of the arts. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity and inclusion in everything we do. As a global company that drives culture, we are committed to practicing anti-discrimination including race, gender identity, sexual orientation and disability, together with artists, writers and cultural practitioners from all backgrounds. There is still much work to be done to address systemic inequality and discrimination within the arts and culture industry, and we are dedicated to making progress both within our own organization and the art world at large.