Technical Customer Support Coordinator

Technical Customer Support Coordinator – 18 Month FTC

Location: Milton Keynes (Office Based)

Salary: £35,500 per annum

Hours: Full-time, Monday–Friday, 37.5 hours per week (09:00 – 17:30 with 1-hour lunch break)

Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator to join a busy service team on an 18-month fixed term contract. This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service and technical support.

The Role

As a Technical Customer Support Coordinator you will be the first point of contact for customers, ensuring they receive timely and professional support for technical and product-related enquiries. You will:

• Handle inbound customer calls and mailbox enquiries.
• Log and manage instrument faults accurately within Microsoft Dynamics CRM.
• Schedule engineer call-outs, preventative maintenance visits, and corrective actions.
• Work closely with field engineers to meet customer needs.
• Collate data and generate reports for account managers.
• Liaise with partner suppliers to organise equipment maintenance and ensure service KPIs are met.
• Escalate customer issues where necessary and monitor supplier performance.

About You

We’re looking for someone who is:

• Experienced in a customer service or scheduling environment (minimum 2 years).
• Highly proficient with Microsoft Dynamics CRM and the Microsoft Office Suite.
• Skilled in working towards KPI targets and reporting on service delivery.
• An excellent communicator, confident in dealing with multiple stakeholders.
• Organised, proactive, and able to thrive in a fast-paced service environment.

Desirable

• Experience working within managed service contracts.
• Previous involvement in KPI reporting and escalation management.

Benefits

In return, you’ll receive an excellent package including:

• 28 days annual leave plus 8 bank holidays
• Annual bonus
• Pension scheme
• Private health care insurance (BUPA)
• Simplyhealth cash plan
• Income protection insurance
• Educational grant scheme
• Employee Assistance Programme
• Life insurance (6 x annual salary)
• Perkbox membership
• Free gym membership

Why Apply?

This role offers you the chance to work in a highly collaborative environment where professionalism, accuracy and customer service are at the heart of everything. You will play a key role in ensuring critical service standards are met while supporting both customers and field service teams.