Application Support Analyst

Application Support Analyst
York, 4 days per week on site
Up to £37,500

Why Apply?
This is a newly created role within a respected and high performing IT team of a dynamic Yorkshire based company. You'll be working on a range of internal applications, helping to evolve and improve them based on business needs.

From gathering and refining change requests, to working with developers on solutions, and considering the broader business impact of each update, this is a hands on, delivery focused role that sits right at the intersection of users, systems and support.

If you're hungry to grow, influence change, and be involved in the evolution of bespoke applications, this could be a great fit.

Responsibilities:

• Provide day to day support for bespoke business applications (eg SQL-based, Sage, Client Server systems)

• Respond to user queries, troubleshoot application issues and escalate where needed

• Liaise with developers to help implement bug fixes and minor enhancements

• Document support procedures and contribute to application knowledge base

• Assist with testing and release of updates to ensure minimal user disruption

Requirements:

• 3-5 years of experience in a technical support role such as application support, IT helpdesk, or infrastructure

• Familiarity with how web applications and Client Server models function

• Confident communicator with the ability to support users of varying technical skill

• Practical problem-solving skills and a keen eye for spotting recurring issues

• Desire to move into a more hybrid role with analysis, support, and delivery involvement

• Working knowledge of SQL, XML or Scripting tools (eg PowerShell, Python)

What's in it for me?
A genuinely varied and visible role within a respected and supportive team
Opportunity to grow beyond pure support into analysis and change delivery
Learn from experienced SMEs in a collaborative environment
Contribute to change projects that genuinely improve the business
25 days holiday + bank holidays, pension, and professional development support

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.