Application Support Lead

Application Support Lead
Leeds (Hybrid 1-2 Days a Week)
Circa £70,000

Why Apply?
An exciting opportunity has opened up for a Lead Application Support Engineer to join one of the UK's most innovative and fast-scaling technology companies. In this role, you'll head up a dedicated squad, taking ownership of mission-critical applications that serve millions of users. It's a unique chance to blend hands-on technical work with people leadership, working across a modern tech stack to keep high-availability systems running smoothly 24/7.

Lead Application Support Engineer Responsibilities:

• Lead a high-performing squad, offering day-to-day coaching, mentoring, and technical direction
• Conduct regular 1:1s, manage personal development plans, and provide continuous performance feedback
• Mitigate production incidents quickly and effectively
• Participate in incident triage, root cause analysis, and post-mortem reviews
• Proactively identify system risks and drive preventative solutions
• Track and document incidents and fixes through established ticketing systems
• Create and maintain Standard Operating Procedures (SOPs) for recurring issues
• Participate in the on-call support rota to ensure 24/7 coverage

Lead Application Support Engineer Requirements:

• Proven experience supporting and improving large-scale, customer-facing applications
• Strong analytical and troubleshooting skills; confident in interpreting logs and audit trails
• Hands-on experience with monitoring tools such as Grafana, ELK, Prometheus, or similar
• Experience configuring alerting systems and remediating issues using automation or scripts
• Strong understanding of incident and problem management processes in production environments
• Familiarity with cloud platforms (AWS, Azure) and CI/CD tooling
• Track record of coaching and mentoring engineers within a technical environment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.