Customer Success Engineer

Customer Success Engineer
Leeds (Hybrid) | Full-Time | £45,000 - £55,000

This is a hybrid role based in Leeds, with an expectation of office presence twice per week. Occasional travel to client sites may be required for workshops or key meetings.

A leading cloud consultancy specialising in Google Cloud technologies is seeking a Customer Success Engineer to support enterprise clients in delivering innovative, data-driven solutions.

Role Overview

This position sits at the intersection of business consulting and cloud technology. The successful candidate will play a key role in delivering structured AI-focused engagements while also supporting sales activities as a technical specialist.

You will guide organisations from early-stage AI exploration through to defined, outcome-driven roadmaps. This involves engaging with stakeholders, identifying operational challenges, and translating them into clear, prioritised initiatives with measurable business value.

Alongside this, you will collaborate with commercial teams during the pre-sales process, contributing to discovery discussions, solution positioning, and high-level demonstrations across the cloud platform offering.

You'll work closely with internal strategy and delivery teams to ensure proposed solutions are both aligned to business goals and technically achievable.

Key Responsibilities

• Collaborate with sales teams to understand client environments, objectives, and technical challenges
• Design scalable, secure, and tailored solutions using Google Cloud technologies
• Facilitate workshops and stakeholder interviews to identify AI-driven opportunities
• Assess and quantify the potential value of proposed solutions, including ROI and efficiency improvements
• Develop structured roadmaps, highlighting quick wins and longer-term initiatives
• Partner with delivery teams to validate feasibility and ensure smooth handover into implementation
• Deliver engaging product demonstrations and articulate technical concepts clearly
• Align client needs with relevant cloud services (eg, data, AI, infrastructure tools)
• Ensure solutions follow security standards and responsible AI practices
• Maintain awareness of alternative cloud platforms and position solutions effectively in competitive scenarios

Skills & Experience

• Solid understanding of Google Cloud Platform, including how data, infrastructure, and AI components integrate
• Relevant certifications are advantageous, such as:
  • Google Cloud Digital Leader
  • Google Cloud Generative AI certification
• Experience building lightweight demos or prototypes using low-code or no-code tools is beneficial

Candidate Profile

• Able to quickly build credibility with both technical and business stakeholders
• Strong communication skills, with the ability to simplify complex topics
• Analytical thinker with a proactive and solution-oriented mindset
• Comfortable working across both consulting and sales-focused activities
• Thrives in a fast-paced, evolving environment
• Demonstrates commitment to ongoing learning within cloud and AI
• Previous experience in a customer-facing technical role is required

Benefits

• Flexible working approach supporting work-life balance
• Structured development plan with funded training opportunities
• Regular team and wellbeing activities
• Hybrid working with in-office perks
• Private healthcare cover
• Access to fitness initiatives
• Generous annual leave allowance plus public holidays