Head of Infrastructure & Service

Role: Head of Infrastructure and Service

Salary: Competitive

Location: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)

Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an exciting period of transformation. The role will report to the Chief Technology Officer and will take full responsibility for the organisations infrastructure estate, modern workplace and IT service provision. The organisation will be migrating their core operations to the cloud in the next 12 months and the team you will be responsible for managing is currently growing. As fantastic role with a great organisation.

Key Responsibilities

• Define and own the cloud, infrastructure and service strategy and roadmap, aligned to business, digital and security priorities.
• Drive the transition to modern, scalable and resilient platforms and services.
• Accountable for the end-to-end delivery of core technology services, including modern workplace, hosting, networks, platforms and shared services
• Own incident, problem and service management processes, driving continuous service improvement.
• Lead cloud and infrastructure platforms (on-prem, cloud and hybrid), ensuring scalability, reliability and cost optimisation.
• Own capacity planning, life cycle management and technical debt reduction.
• Lead the delivery of infrastructure and service change initiatives, including upgrades, migrations and platform transformations.
• Own the service and infrastructure budget, including investment planning, run-cost optimisation and value tracking.
• Manage strategic vendors and service providers, ensuring performance, resilience and value for money.
• Lead, develop and retain a multi-disciplinary infrastructure and service organisation.
• Build capability across cloud, workplace, platform, network and service management disciplines.

Required Skill and Experience

• Proven experience in an Infrastructure and Service leadership role in a medium/large scale organisation
• Experience of leading technical teams and managing day to day IT operations
• Experience of managing modern cloud first environments

Knowledge and experience of leading:

• Azure cloud infrastructure and migration
• Support and service management
• Modern workplace with M365
• Networking and communications
• Security technology and solutions.
• DevOps and Site Reliability Engineering

Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.