IT Service Desk Engineer
Job Title: IT Service Desk Engineer
Location: Lincoln (with occasional travel to other regional offices)
Salary: £25,000 - £30,000
Why Apply?An excellent opportunity has arisen for an experienced IT Service Desk Engineer to join a well-established and growing professional services organisation. This permanent, Full time IT Service Desk Engineer role offers the chance to work within a supportive and forward-thinking IT team, providing vital technical support across multiple office locations.
IT Service Desk Engineer ResponsibilitiesAct as the first point of contact for IT support issues via telephone, email and face-to-face interactions.
Troubleshoot, diagnose and resolve hardware, software and network-related incidents.
Take ownership of incidents through to successful resolution, ensuring excellent customer service throughout.
Log, categorise and prioritise support requests using ticketing systems.
Escalate complex issues to specialist support teams where required.
Support desktop, server and infrastructure environments.
Set up user accounts, workstations and IT equipment for new starters.
Maintain IT asset registers and equipment records.
Review system reports, event logs and technical documentation.
IT Service Desk Engineer Requirements
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Experience working within SLAs and escalation processes.
Ability to manage multiple priorities effectively.
Technical Skills:
Microsoft Windows operating systems
Microsoft 365 including Outlook, Word, Excel and PowerPoint
Active Directory and user account administration
Network fundamentals including DNS, IP Addressing, Wi-Fi, Ethernet and VPNs
Hardware support for laptops, desktops, monitors and printers
IT ticketing systems and IT asset management
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.