2nd Line Service Desk Engineer

2nd Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year

FryerMiles are delighted to be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer.

The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites.

Specific responsibilities include:

• Manage tickets through to escalation or resolution and escalate unresolved tickets to 3rd Line when required.
• Support and educate other Service Desk Engineers
• IT Project delivery support
• Providing technical support to clients via the telephone and the ticketing system.
• Diagnosing and resolving software and hardware faults.
• Installing, configuring, and supporting desktops and laptops.
• Attending site to provide support and installations.
• Educating clients in how to use our supported systems.
• Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.
• Complete 2nd Line Support Engineer tickets

Experience/Qualification:

• Full Driving License
• Ticket System/Management Experience
• Windows / Mac Operating Systems
• Active Directory & Azure AD
• Network Trouble Shooting TCP/IP and general WAN / LAN
• Hyper-V & VM-Ware Virtualisation
• DHCP / DNS Knowledge
• Security (Anti-Virus, Anti-Spam, Anti-Ransomware)
• Microsoft Qualifications & Certifications
• RMM Software
• 3 years' experience in an IT support discipline and help desk environment
• ITTL Understanding

2nd Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year