Service Management Consultant

Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027

FryerMiles are delighted to be working with a Defence consultancy to recruit a Service Management Consultant for an MOD programme.

The successful candidate will support the design, implementation and continual improvement of ITIL-aligned service management processes across a complex cloud environment.

Key Responsibilities:

• Design, implement and improve ITIL-aligned service management processes.
• Support Incident, Change, Problem, Service Request and Knowledge Management.
• Drive Continual Service Improvement (CSI) activities.
• Support the transition of new services into operational support.
• Produce service reports, trend analysis and operational metrics.
• Maintain service management processes, procedures and knowledge documentation.
• Work closely with technical teams, suppliers and customer stakeholders.
• Support service reviews, governance forums and operational issue resolution.

Essential Experience:

• Strong ITIL service management experience.
• Experience across Incident, Change, Problem and Service Request Management.
• Experience supporting cloud-based services.
• Experience working within complex, multi-supplier environments.
• Jira Service Management (JSM), Confluence and/or Remedy experience.
• Strong stakeholder and supplier management skills.
• Experience with service reporting and Continual Service Improvement.
• Current and active SC clearance.
• Sole UK national.

Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027