Solutions Designer
What we're looking for
Join our fully remote team as a Solution Designer to design and deliver great solutions to our growing list of customers. You’ll be owning the implementation of data integrations between major back office systems for fast-growing eCommerce brands worldwide. Your main responsibility is to understand customer requirements and implement them with our development team.
Your responsibilities
● Solving complex system problems for some of the fastest-growing retailers in the world.
● Running workshops with customers to draw out their requirements from our integration platform.
● Writing high-quality, detailed specifications for customer projects.
● Producing process flows and system diagrams to document rich and/or complicated technical information in its most easily understandable form.
● Working with our pre-sales and development teams to estimate project costs.
● Working with our development team and our customers through projects to deliver the solution, including managing any required changes to the solution.
● Contributing to the continual improvement of business processes.
● Overseeing go-lives to guarantee a ‘smooth landing’ for our customers after they cut over to our platform.
● Conducting project retrospectives to extract valuable learnings from each project, which can then be fed back into your personal development, our process improvement, or other areas of our business.
● Work with your team members to plan and manage the workload across the team.
● Building close professional relationships with your customer contacts.
● Deliver against a number of company ‘OKRs’ (objectives and key results) each financial year.
Your qualifications
● Recent ecommerce integrations experience.
● Specialist knowledge of ERP (ideally Netsuite), WMS and accounting systems.
● Prior experience as a Solution Designer, Functional Consultant or Solution Designer for B2B software.
Desirable
● Demonstrable examples of where you’ve used AI to augment your role.
● Specialist knowledge of Shopify.
● Airtable experience and expertise.
● Experience working for an ecommerce business, or agency in the eCommerce sector.
● Project management experience.
● Strong verbal and written communication skills.
You
● Strong collaborator who can build relationships in a global and remote environment.
● Self-motivated to deliver against agreed timescales amongst competing priorities.
● Proud of the work you do and champion your customers both internally and externally.
● Can positively challenge the status quo and can drive change in our practices with well-reasoned arguments and a 'strong opinion, weakly held' mentality.
● A natural problem solver, capable of designing and using creative solutions.
● Known for exceptional attention to detail and being the person that thinks of things that others haven’t.
● Passionate about technology - you stay ahead of industry trends and developments.
● Bring empathy to every interaction.
● Tenacious.
Benefits
● 27 days annual leave + an extra day for your birthday
● 7.5% employer / 4% employee contribution pension scheme
● Private health insurance for you and your immediate family members
● Life insurance cover of up to £200k cover
● Discretionary bonus scheme (last year at 15% of base salary)
● Enhanced maternity cover - 16 weeks at full pay
● Enhanced paternity cover - 6 weeks at full pay
● Parental Support Allowance - £5,000 annual allowance per family until child(ren) reaches school age
● Career break opportunities
● Company-facilitated in-person events 2-3 times per year
● Training budget of up to £2,000 per year
● Macbook Pro/or similar, remote working setup allowance
● Fully remote role with encouragement to work from abroad
● Wellness Allowance - £500 towards health or wellness activities *(for UK FTEs - these may differ in other locales)
About the Company
Founded in 2019 in London, this company was started by 3 serial entrepreneurs passionate about ecommerce. Their mission? To make ecommerce integrations painless for the world’s best and fastest-growing brands. Using our own proprietary platform and an incredible team, we now automate operational data for brands like Alessi, Represent Clothing, Adanola and New Era - to name just a few! We empower our lean team to be self-directed and self-motivated in their work. If you'd thrive in that environment, and you’re someone who values honesty, thought-provoking engagement and high levels of responsibility, then you might be in the right place.