Desktop Support Engineer
Desktop Support Engineer Hattersley (hybrid working available - ideally 4 days p/week in office, 1 day remote)
We’re working with a well-established organisation who are looking to bring in a Desktop Support Engineer to join their internal IT team. This is a hands-on role supporting around 1,600 users across both office and site locations, so it would suit someone who enjoys variety and being the go-to person.
hat you’ll be doing You’ll be part of a small IT team, supporting day-to-day issues and helping keep things running smoothly across the business. That will include:
- Handling incoming support tickets and seeing them through to resolution
- Troubleshooting hardware, software and basic network issues
- Supporting users both remotely and in person
- Setting up and configuring laptops, devices and software
- Helping with meeting room tech and AV equipment when needed
- Supporting internal systems and business applications
- Keeping documentation up to date
There’s a good mix of BAU support and the chance to get involved in wider IT work as things evolve.
Tech you’ll be working with
The environment is fairly modern and varied:
- Windows 11 and Microsoft 365
- Azure (cloud-first setup) with some on-prem servers
- Dell laptops, Microsoft Surface devices
- Apple mobile and tablet devices
- Cisco networks in offices, Starlink on sites
- Yealink and ClickShare meeting room setups
You don’t need to know all of the above, but a general familiarity with similar environments would help.
What the Client is looking for
Someone who’s approachable, practical and comfortable dealing with users at all levels. Ideally, you’ll have:
- Experience in a desktop support or service desk role
- Solid troubleshooting skills across hardware and software
- Experience with Windows and Microsoft 365
- A calm, helpful approach when dealing with users
- The ability to manage your own workload and priorities
It would be a bonus if you’ve worked with tools like Intune, Autopilot or PowerShell, or have had exposure to AV setups or networking - but it’s not essential.
What’s on offer
Competitive salary
Hybrid working (ideal would be 4 days in, 1 remote p/week)
25 days holiday + bank holidays (with option to buy more)
Pension, life assurance and healthcare benefits
A stable environment with long-term projects and progression opportunities
Full Circle Technical is acting as an employment business and agency. Only applicants with the right to work in the UK can be considered.