IT Support Apprentice - Furze Down School
Role
In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which means no evening or weekend study is required!
You will work towards being able to undertake the range of duties listed below:
- To provide support on hardware/software and peripherals including Windows, Microsoft Office & 365, Exchange, SIMS.net, etc.
- To carry out general network administration duties e.g. create/modify users, security groups, group policies, file & printer shares, backup and restoration
- To ensure all devices are filtered, managed and monitored, ensuring all relevant updates are applied in line with current Keeping Children Safe in Education guidance
- To perform general troubleshooting for problems in classrooms around the site
- To carry out installation, fault diagnosis and regular maintenance of all hardware and software
- To maintain an up-to-date asset register of all hardware and software, ensuring the school remains compliant at all times with licensing legislation
- To support staff and students on the agreed learning platform to support learning
- To set up for events and attend such events to support when necessary
- To document all jobs on the IT support helpdesk
Training
You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments.
Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful.
The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes:
- Knowing your customers
- Providing a positive customer experience
- Meeting regulations and legislation
- Systems and resources
- Working with your customers/customer insights
- Dealing with customer conflict and challenge
We cannot guarantee a permanent position following completion of the apprenticeship, however this is a great opportunity to develop transferrable business service skills.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- BUCKINGHAMSHIRE COUNCIL
- Working Week
- 30 hours per week (08.30 - 15.00). Term time only.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 6th June 2025
- Start Date
- Wednesday, 3rd September 2025
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
Qualifications
- Literacy and Numeracy GCSE, grade A*-G/9-1 or equivalent (Desired)
About the Employer
- Company
- Furze Down School
- Location
- Verney Road, Winslow, Buckingham, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £11,778 a year
- Posted
- Company
- Furze Down School
- Location
- Verney Road, Winslow, Buckingham, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £11,778 a year
- Posted