ServiceNow Architect

About the role:

The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. This is a permanent role.

Main Duties & Responsibilities:

ServiceNow Implementation:

o Manage the implementation of ServiceNow implementations to deliver outcomes and value to customer

o Understand customer requirements and translate these into

ServiceNow design to deliver outcomes and value for the

customer.

o Provide ServiceNow best practice implementation guidance for

the customer and Fusion delivery team.

o Own the technical design for the implementation of the

ServiceNow platform based on ServiceNow and industry best

practice.

• Technical Leadership

o Coach and develop more junior Fusion employees in

ServiceNow technology and best practices.

o Develop Fusion standard methodologies and approach to

ServiceNow implementation based on Fusion service

methodologies.

o Maintain certification in ServiceNow products in ITSM and

related products.

Experience:

• Minimum of 7 years of experience in technology design and

implementation with at least 4-5 years of direct ServiceNow

implementation experience as a consultant.

• Proven track record of successfully directing the implementation of

significant ServiceNow projects in ITSM.

• Demonstrated experience with Agile/Scrum methodologies.

• Experience in industries relevant to Fusion such as telecoms, retail,

utilities etc.

• Knowledge of specific industry regulations or compliance standards

(e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations.

• Experience with APls, web services, and integration tools to connect

ServiceNow with other enterprise systems.

Skills:

• Technical:

o Strong implementation knowledge of Service Now platform and

products

o Deep understanding of modern IT infrastructure, cloud

computing (e.g., AWS, Azure, GCP), network architecture,

cybersecurity, data management, and common enterprise

applications.

o Strong coding skills in Java, Javascript and other related languages.

• Inter-personal Skills

o Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.

o Ability to work in a team both in a leadership position and as a member.

o Strong leadership abilities and the capacity to mentor and guide development team members.

o Problem-solving skills and the ability to think critically and strategically.

o Ability to work on your own and collaboratively in a fast-paced environment.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus.

Certifications:

• ITIL V4 Foundation (as minimum)

• ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.

• Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud

****The successful candidate must be based in the UK and eligible to obtain Security Clearance****

Our Offer:

We are looking for a new employee for our Professional Service Team in UK. The successful candidate will be offered a competitive salary and extensive social benefits, such as Cycle Scheme, Sports Membership, Art scheme, flexible working and flexible bank holidays. You will receive training and ongoing professional development to enable you to fulfil your role in the best possible way.

If you are interested, then we should get to know each other! Send your completed application documents to:

Fusion Global Business Solutions

Rosi Gonzalez

future@fusiongbs.com