Helpdesk Support

Role: Helpdesk Support

Location: Derby

Duration: 5 month

Rate: £120 per day

Duties:

• IT Equipment Setup & Handover to Users within the Business
• IT Equipment Asset Management / Stock Control
• Incident Management - Resolving all IT Incidents / Service Requests which are under your remit.
• Basic Network Connectivity Demands
• Basic Network Incident Management Troubleshooting
• Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT.
• Windows Active Directory - Domain Account & Access Rights Management
• New Site Setups & Decommissions
• Network Connectivity - LAN & WAN
• IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup.
• Printer Connectivity Demands - Connecting users to printers / Local Contact for Printer Delivery / Collection
• Provide Local Users with IT Guidance
• Provide Support & Assistance to IT Senior Site Manager as and when required.

Knowledge & Experience

• Ability to troubleshoot basic IT laptop hardware, software, and network faults.
• At least 12 months experience of working in an IT support environment.
• Able to follow defined processes and procedures and apply logical thinking when required.
• Ability to work alone but also possess good team player mentality.

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