Relationship management and BD assistant

About Fusion Practices

Fusion Practices is an award-winning Oracle Cloud consultancy delivering transformation programmes across the UK, Europe, Middle East and Asia.

Our achievements include:

• AI Champion of the Year Award Winner
• Innovation of the Year Award Winner
• Employee of the Year Award Winner
• Oracle Managed Support Partner of the Year Award Winner
• Finalist – Women in Technology Awards
• Finalist – Best Development Team of the Year

We combine Oracle Cloud expertise, Artificial Intelligence, automation, managed services driven by AI and delivery excellence to help organisations improve finance, HR and operational processes.

Our customers include Higher Education Institutions, Research Organisations, Public Sector Bodies, Healthcare Organisations, Housing Associations, Financial Services Organisations and Commercial Enterprises.

As we continue to grow, we are looking for a highly organised, relationship-focused and commercially aware individual to join our business development team.

The Opportunity

This is NOT a door-to-door sales position.

Instead, this is a relationship-focused business development and sales support role centred around engaging with prospective customers throughout their buying journey.

Most opportunities will originate through marketing campaigns, partner referrals, events, webinars, existing networks, LinkedIn activity and inbound enquiries. In some cases, you may also identify and initiate conversations through your own professional networking activities on LinkedIn and other business channels.

The role focuses on building relationships with prospective customers, understanding their business challenges, coordinating meetings, maintaining engagement, managing follow-up activities and helping opportunities progress through the various stages of the sales cycle.

You will work closely with Oracle Cloud, AI and business transformation specialists who lead the technical discussions, demonstrations and solution presentations. Your role is to support the overall customer journey, maintain momentum and ensure prospective customers receive a professional and engaging experience throughout the process.

Enterprise software sales cycles often extend over several months. Success in this role comes from patience, consistency, organisation and strong relationship-building skills rather than aggressive selling techniques.

Key Responsibilities

• Relationship Development
• Build and maintain professional relationships with prospective customers.
• Engage with contacts throughout the sales cycle.
• Establish trust through regular communication and follow-up.
• Maintain ongoing engagement with decision-makers and stakeholders.
• Develop a strong understanding of customer priorities and business objectives.

Lead Engagement and Qualification

• Engage with leads generated through marketing campaigns, events, referrals, LinkedIn activity and inbound enquiries.
• Conduct introductory discussions to understand business needs and challenges.
• Gather information to support qualification of opportunities.
• Identify key stakeholders involved in the decision-making process.
• Maintain accurate records of prospect interactions and activities.

Process Coordination

• Arrange meetings between prospective customers and Fusion Practices subject matter experts.
• Coordinate workshops, discovery sessions, follow up meetings involving our technical specialists
• Ensure actions and commitments are tracked and completed.
• Support opportunities through the various stages of the sales process.
• Help maintain momentum and engagement throughout longer sales cycles.

Customer Journey Management

• Act as a consistent point of contact for prospective customers.
• Ensure communications are timely and professional.
• Help coordinate responses to customer questions and information requests.
• Support the overall buying journey from initial introduction through to contract award.
• Build positive relationships that reflect the values and professionalism of Fusion Practices.

Internal Collaboration

• Work closely with business development, marketing, delivery and leadership teams.
• Share market feedback and prospect requirements.
• Assist with planning customer engagement activities.
• Support marketing campaigns and follow-up initiatives.
• Contribute to the continuous improvement of business development processes.

Skills and Attributes

We are looking for someone who:

• Enjoys building professional relationships.
• Is naturally confident and approachable.
• Has excellent communication and listening skills.
• Is organised and able to manage multiple opportunities simultaneously.
• Is proactive and follows through on commitments.
• Can maintain regular engagement over extended periods.
• Has strong attention to detail.
• Is comfortable speaking with senior business stakeholders.
• Enjoys helping customers solve business challenges.
• Demonstrates professionalism, resilience and patience.

Experience

We are open to candidates from a variety of backgrounds including:

• Relationship Management
• Customer Success
• Account Coordination
• Recruitment
• Executive Assistant or Personal Assistant roles
• Client Services
• Business Development
• Stakeholder Management
• Professional Services
• Marketing Coordination
• Sales Support
• Communications
• Events Management

Experience within enterprise software, technology consulting, SaaS, professional services or business transformation environments would be advantageous but is not required.

Full training and support will be provided.

Education

A degree or equivalent professional experience in one of the following areas would be advantageous:

• Business Management
• Marketing
• Communications
• Public Relations
• Psychology
• Human Resources
• Business Administration
• Sociology
• Hospitality Management
• Events Management

What Success Looks Like

• Strong relationships developed with prospective customers.
• High levels of customer engagement throughout the sales process.
• Well-managed and organised sales opportunities.
• Positive customer feedback and professional interactions.
• Increased progression of qualified opportunities through the sales pipeline.
• Consistent follow-up and activity management.
• Support provided to successful contract awards and business growth.
• A professional and positive customer experience throughout the engagement journey.

Career Development

This role offers significant development opportunities.

As your experience grows, you will gain greater exposure to:

• Large enterprise contacts and networks
• Enterprise processes
• High level knowledge of our AI solutions
• Business transformation programmes
• Industry sectors and customer challenges
• Opportunity management
• Strategic account development

There are opportunities to progress into senior business development, account management, customer success or commercial leadership roles.

Why Join Fusion Practices?

You will join an award-winning international consultancy working with some of the most recognised organisations across the UK and internationally.

You will work alongside experienced Oracle Cloud and AI specialists, engage with senior decision-makers and play an important role in helping organisations evaluate and implement transformational business solutions.

If you enjoy building relationships, maintaining professional connections, supporting customers through important business decisions and contributing to business growth, we would love to hear from you.