Software Support Engineer
Software Support Engineer
Full time, Permanent, Newark
Salary £35,000 - £50,000 DOE
We’re looking for a Software Support Engineer to join our client's team in Newark. Offering a competitive salary of £35,000 - £50,000 Depending On Experience, this role is perfect for someone who thrives in a dynamic, customer-facing environment.
THE ROLE- Take ownership of support requests, work closely with our client's teams and provide updates
- Follow standard procedures for escalating unresolved issues
- Update customer documentation to prevent recurrent issues
- Monitor production environment insights and alerts proactively
- Test new product releases and support partner developer teams integrating with their platform
- Support the maintenance and development of internal systems including Salesforce CRM
- You will hold a degree in Computer Science or a related field, or equivalent apprenticeship
- You should have strong programming skills in C#, .NET MVC, JavaScript, HTML5, CSS3
- Familiarity with API management tools like Postman and Swagger
- 28 days annual leave (inclusive of Bank Holidays), increasing with length of service
- Subsidised café on site
- Bonus day off for your birthday and Christmas shopping
- Critical Illness cover and Life Insurance
- Personal Health Insurance
- Free on-site parking
- Hybrid working
- Casual office environment
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback
The services of Future Prospects are those of an Employment Agency.