Service Design Lead

Role: Lead Service Designer

Client: Consultancy, Public Sector

Rate: £565/d (Inside IR35)

Start date: ASAP

Length: 3 months rolling

Location: Remote; candidates must be UK based with full right to work

We’re recruiting for a leading UK tech consultancy who are hiring for a Lead Service Designer to join them to lead their service design community of practice, as well as working with a key public sector end-client, leading a team across work-streams. To be considered for these opportunities, candidates must have worked on projects or with clients within UK public sector projects and must be UK based with full right to work.

The role:

Leading service design

• Lead and grow the service design community, sharing good practice and supporting designers’ development.
• Work with the Head of Design Strategy to align design efforts and onboard new team members.
• Help set direction for user-centred design across projects and identify opportunities for shared patterns or approaches.

Strategic work across the programme

• Collaborate with UCD leads to define goals, frameworks and tools that benefit the whole programme.
• Use insight from the wider organisation to influence how digital teams improve service delivery.

Within product teams

• Turn policy ideas into design briefs and map how current services work.
• Partner with researchers, analysts and PMs to plan discovery, define hypotheses and measure outcomes.
• Bring together insights from user research and business analysis to redesign services and define digital requirements.
• Support design decisions through alpha and beta to keep delivery user-focused.

Programme and account support

• Help plan resourcing and assess potential hires.
• Keep product and delivery leads updated on key developments and strategic priorities.
• Work closely with senior stakeholders to influence design thinking and programme direction.