Product Support Specialist

Product Support Specialist - Healthtech - Permanent - £65k + Benefits - Onsite

Do you have a passion for working in healthtech and want to be part of a growing company which is genuinely disrupting its market? This particular sector has been dominated by two organisations for decades but that is now changing.

In this role as a Product Support Specialist, you will join a small team of Specialists who provide 1st, 2nd and 3rd Line support to customers who utilise this platform. The role is wide-ranging, varied, and on top of product support, involves taking customers through fresh implementations of the system. You'll also be heavily involved in the training of new users too.

This role is a challenging one but one that is very rewarding. The company is growing from c.50 people to 200 over the next couple of years and they need people who are deeply passionate about providing the very best customer service in a healthcare software environment. You'll be a brilliant problem solver and your previous experience of working in and around healthtech will have given you the ability to triage and remedy highly complex software problems quickly.

Product Support Specialist key experience:

• Must have experience of providing software support for a healthcare or healthtech company
• Very strong problem solving skills
• Strong communicator who is able to provide support to a wide-range of stakeholders and customers
• Ability to deliver software training
• Ability to take customers through fresh installations of healthtech products