MDU Engineer

We are seeking a skilled and customer-focused MDU Installation Engineers to join our clients field engineering team. The successful candidate will be responsible for installing, testing, and maintaining broadband, fibre, and TV services within Multi-Dwelling Units (MDUs), ensuring a high-quality service experience for residents and property managers.

Key Responsibilities

• Carry out installation, commissioning, and maintenance of fibre, copper, and/or coaxial networks within MDU environments.
• Install and test customer premises equipment (CPE), including routers, set-top boxes, and Wi-Fi devices.
• Run internal cabling (cat5/6, coax, fibre) neatly and in compliance with health & safety regulations.
• Work closely with property managers, landlords, and building contractors to ensure smooth installation processes.
• Perform fault diagnosis and service restoration in MDU buildings.
• Ensure all work is completed in line with company quality standards, compliance requirements, and industry regulations.
• Maintain accurate job records, documentation, and reporting using company systems.
• Provide excellent customer service, explaining installations and resolving any queries.
• Adhere to site safety standards, risk assessments, and method statements at all times.

Skills & Experience Required Essential:

• Proven experience as a telecoms/fibre/broadband installation engineer.
• Good knowledge of MDU infrastructure, including risers, comms rooms, and in-building cabling.
• Competence in fibre optic installation, splicing, and testing (OTDR, power meter, visual fault locator).
• Ability to read and interpret technical drawings, schematics, and building plans.
• Strong problem-solving and fault-finding skills.
• Full UK driving licence (or equivalent in your region).
• Excellent communication and customer service skills.

Essential tickets:

• SA002
• K008
• N23 or N27 & N28
• SA020
• N29 (Flex with this one)
• UKATA OR OPENREACH ASBESTOS AWARENESS 

Personal Attributes

• Professional, reliable, and safety-conscious.
• Customer-first mindset, with the ability to communicate technical issues clearly.
• Flexible approach to working hours and willingness to travel.
• Self-motivated, with the ability to work independently and as part of a team.
• Strong attention to detail and commitment to quality.