Information Technology Support Analyst - Contract (Swindon)

IdAM Analyst – 6-month Contract Opportunity

Day rate: Up to £150 (Inside IR35)

Contract length: Minimum 6-months

Location: Swindon (Hybrid - 1 day per week in office)

Role Overview:

A new opportunity has opened up for an Identity and Access Management (IdAM) Analyst to join a growing team on a contract basis (minimum 6 months). This role will support the development and implementation process as part of a broader transformation initiative within the business. You’ll play a key role in optimising internal operations and supporting secure access to systems and services across multiple platforms, including on-premise and cloud environments.

Reporting to the Internal Support function, you will be responsible for access management across production and non-production systems, ensuring timely and compliant provisioning and de-provisioning of access for users and customers. The position will also contribute to improving access governance frameworks and ensuring adherence to internal standards and regulatory requirements.

Key Responsibilities:

• Administer the creation, modification, disablement, and removal of access to systems for staff and customers, across both sensitive and non-sensitive environments.
• Maintain a comprehensive audit trail of all actions performed within the IdAM function to support accountability and compliance.
• Support the management of the Role-Based Access Control (RBAC) matrix, ensuring alignment with job roles and preventing access drift.
• Maintain and regularly review governance documentation to ensure policies and standards are current and effective.
• Proactively identify and communicate any issues or risks that could impact IdAM operations, ensuring resilience and reliability in service delivery.

What We’re Looking For:

• Strong written and verbal communication skills across all levels.
• Excellent attention to detail and organisational skills.
• Ability to work effectively in a small, agile team environment.
• Technically proficient, with the ability to quickly learn new systems and tools.
• Professional, reliable, and accountable in a high-responsibility role.

Desirable Skills & Experience:

• Experience with ticketing or documentation tools (e.g., Jira, Confluence).
• Familiarity with authentication and identity systems (e.g., Active Directory, IPA, relational databases, cloud-based IAM such as AWS IAM).
• Previous experience working within regulated environments, particularly in financial services.

If you're a detail-oriented professional looking to make an immediate impact within a high-trust environment, we'd love to hear from you - Apply now!