Customer Solutions Consultant
Customer Solutions Consultant – SaaS / Data / Onboarding – London (Hybrid, 3 days onsite)
Are you the kind of person who gets a buzz from turning complexity into clarity – the one who joins a messy customer onboarding process and just makes it work?
This is a chance to join a small but fast-growing tech-for-good startup that’s building smart, data-driven products making a real-world impact. They’ve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term.
They’re hiring a Customer Solutions Consultant - part technical problem-solver, part customer champion – to bridge the gap between product, sales, and engineering. You’ll handle both presales support and post-sales delivery, owning the journey from “just signed” to “fully live", helping throughout the onboarding process.
If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look.
What you’ll be doing
- Owning the full customer onboarding and implementation process
- Working directly with client technical teams to integrate and activate their data
- Troubleshooting data ingestion, compatibility, and configuration issues
- Tracking progress and maintaining close communication through the first month’s post-sale
- Joining late-stage sales calls to clarify technical requirements and build delivery plans
- Acting as the bridge between customers, product, and engineering – escalating only where truly needed
- Creating implementation frameworks and documentation to scale onboarding across future clients
- Continuously improving time-to-value and overall customer experience
What they’re looking for
- Experience in Solutions, Implementation, or Technical Customer Support roles within SaaS or data-led environments
- Confident working with data - Excel proficiency essential; SQL or Python familiarity a big plus
- Strong communication skills with both technical and non-technical stakeholders
- Proven track record of taking ownership, driving progress, and getting things live
- Comfortable working across presales and post-sales - commercial awareness meets delivery focus
- Thrives in a startup or scale-up setting: self-driven, hands-on, and proactive
- Bonus: experience with analytics platforms, technical onboarding, or process design
Why join
- Join a mission-driven tech-for-good startup during a huge growth phase
- Build the implementation function from the ground up - real ownership and visibility
- Early-stage equity
- Collaborative, high-energy culture with genuine accountability and autonomy
- Company
- Fyre Global Ltd
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- £70000 - £90000/annum
- Posted
- Company
- Fyre Global Ltd
- Location
- London, United Kingdom
- Employment Type
- Permanent
- Salary
- £70000 - £90000/annum
- Posted