Business Administration Apprentice

Gt Comms Limited is a managed services provider offering IT, Telecommunications and Cabling services to the UK retail market.  With a number of blue chip clients we are looking to expand our customer base and customer services function creating a foundation entry level position for a business admin apprentice.

The role is to maintain under the direction of the directors the processes associated with engineering & administration of all businesses under the control of the company directors.

Responsibilities include but not limited to:

• Scheduling of customer engineering jobs via ServiceM8 automated ticketing system
• Effective and timely updating customers on progress of incidents
• Maintaining staff records
• Ensuring all Health and Safety procedures are adhered to at all times
• Resolving customer queries
• Raising supplier orders for items to be purchased by the business
• Processing sales and service enquiries from receipt through to execution
• Maintaining accurate job records internally on ServiceM8 software, Xero accounting platform and own spreadsheets for audit purposes
• Updating customers via their VPN connections on the status of jobs in line with their agreed service levels
• Preparation of customer spreadsheets for end of month accounts to raise charges against
• Maintaining up to date customer records of contact details
• Advising the directors immediately of any issues relating to service exposure of the business, eg. Inability to fulfil customer requests or deliver the level of service required
• Other general office & administration duties as required by the business or directors
• Provide training to any other member of staff on an as when required basis
• Flexibility to cover other non-office based duties such as logistics & customers site activities on an as and when required basis to gain a holistic view of the business

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience