IT Support & Software Assistant Apprentice
As an Apprentice IT Support & Software Apprentice, you will work alongside experienced members of our development and IT team, learning how software is designed, developed, tested and maintained.
Role
You will learn to:
- Supporting the installation, configuration and maintenance of computer systems and business applications.
- Monitoring system performance and helping maintain IT infrastructure as 1st line support/helpdesk support.
- Supporting software deployments, updates and system testing.
- Assisting with user account administration, and access management.
- Supporting cloud-based services, and business systems.
- Maintaining documentation and support procedures
- Following organisational policies relating to data protection and business continuity.
- Assist with the development and maintenance of internal software and business systems.
- Write, test and debug code.
- Help develop new features and improvements to existing applications.
- Investigate and resolve software issues.
- Work with databases and business data.
- Assist with integrations between different systems and platforms.
- Test new software and updates before deployment.
- Document development work and technical processes.
- Work with colleagues across different departments to understand business requirements.
- Follow good development practices relating to security, testing and data protection.
- Take part in development meetings and project discussions.
- Keep up to date with new technologies and development techniques.
Training
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday. Full-time position.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Saturday, 24th October 2026
- Start Date
- Tuesday, 24th November 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
About the Employer
GALA TECHNOLOGY LTD
Gala Tent has grown, over the past twenty years, to become the country’s largest and best supplier of commercial quality marquees and gazebos, and our mighty oak came from the humble acorns of the tenacity and never-say-die attitude of our Managing Directors, Jason Mace and Mark Thompson, and the core of a team that have been with Gala Tent since the very beginning.