Support Analyst - MS Dynamics

Job Title: MSCRM Support Analyst

Location: Reading - Fully Remote (Full-Time)

About Us:

We're in search of an experienced Support Analyst to bolster our technical team. In this role, you will play a vital part in delivering top-notch support for our Dynamics 365-based systems. As the primary point of contact for client requests and issues, you will be instrumental in ensuring their swift resolution.

Key Responsibilities:

• Helpdesk Expertise: Extend your support expertise to both clients and our CRM team.
• Issue Oversight: Effectively manage and advance client support requests, maintaining meticulous documentation of issues and solutions within our helpdesk system.
• Problem Resolution: Conduct thorough analyses of customer issues to pinpoint root causes and devise effective solutions.
• Client Engagement: Keep clients informed regarding issue statuses and promptly escalate high-priority problems to management.
• Training Assistance: Act as a liaison for client training needs while identifying potential business opportunities.
• Quality Assurance: Assist consultants and development teams by rigorously testing new implementations.
• Continuous Learning: Stay updated on cutting-edge technologies through self-directed research and training.

Candidate Profile:

The ideal candidate embodies the following qualities:

• A proactive and solution-oriented mindset.
• Exceptional multitasking abilities and composure under pressure.
• A proactive approach to challenges, seeing them through to successful resolutions.
• Strong interpersonal and leadership skills.
• A dedication to service improvement and operational efficiency.
• A keen eye for detail.

Knowledge and Experience:

You should bring experience and proficiency in the following areas:

• Business Applications: Dynamics 365 (Sales, Customer Engagement, Operations, Talent).
• Productivity Suite: Office 365, Teams, SharePoint, OneNote, Excel.
• Power Platform: Power BI, Flow, PowerApps, Common Data Service.

Key Systems Supported:

• MS Dynamics 365 CRM.
• PowerApps.
• MS SharePoint.
• MS Flow.
• MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive, etc.).
• MS Power BI.

Join us in this exciting role where you'll be part of a dynamic team, harnessing the potential of state-of-the-art technologies. Apply today!

GCS is acting as an Employment Agency in relation to this vacancy.