Business Analyst (Housing and Repair Domain)

This is an analyst-level Business Analyst role within the Information Systems & Change (IS&C) function. The position sits in the Change Delivery & Adoption team, meaning the focus is not just on gathering requirements, but ensuring changes are successfully implemented and adopted by the business.

The main purpose of the role is to:

• Understand business needs

• Define clear, structured requirements

• Improve processes and services

• Ensure projects deliver measurable business value

• Support smooth implementation and adoption of new systems or improvements

Business Analysis & Process Improvement

• Investigate and document current business processes

• Identify inefficiencies and areas for improvement

• Ensure solutions balance cost, quality, and outcomes (value for money focus)

Requirements Gathering

• Run workshops and interviews

• Gather and prioritise business requirements

• Write user stories and acceptance criteria

• Maintain traceability from idea to deliver

Implementation & Adoption

• Support training and create user guides

• Help transition solutions into business-as-usual

• Ensure changes are embedded successfully

GCS is acting as an Employment Business in relation to this vacancy.