IT Operations Manager (FTC)

IT & OPERATIONS MANAGER

Location: London (3 days in office) | Salary: Up to £43,000 | Contract: 1 Year Fixed Term Contract (FTC)

About the Role

Join one of London's longest-standing charities, which has supported the community for over a century. Reporting directly to the COO, this new role is crucial for managing the organization's IT, facilities, H&S, and operational functions. You'll oversee outsourced providers, coordinate projects, support strategic planning, and manage IT and facilities budgets. The role offers a dynamic mix, roughly 60% IT and 40% facilities/operational oversight.

Information Technology & Systems

• Develop and execute IT strategies with the COO, focusing on service providers, performance metrics, and cost-saving opportunities.
• Oversee staff onboarding, including equipment procurement and tool setup.
• Manage IT supplier relationships and lead system refresh projects, including audits, vendor negotiations, and lifecycle planning.
• Regularly assess and optimize IT systems to meet organizational needs.

Facilities, Health & Safety, and Administration

• Act as the main contact for property management, coordinating contractors and addressing maintenance issues.
• Ensure compliance with building safety regulations, including documentation, risk assessments, and training plans in collaboration with H&S consultants and HR.
• Oversee front-of-house operations, reception schedules, and event-related building management.

Projects & Operational Oversight

• Lead projects such as refurbishments, technology implementations, and procurement initiatives.
• Provide operational support for events and administrative needs.
• Maintain strong relationships across the organization and regularly update the COO on IT and operational plans.

Essential Skills & Experience

• Proven project management experience & organizational skills.
• Knowledge of IT systems, including Microsoft 365 (Teams, SharePoint, Excel, Outlook).
• Able to manage a small team with a proactive and solution-focused approach.
• Can negotiate & communicate with internal and external stakeholders.
• Basic understanding of health and safety, GDPR, and budget management.
• Familiarity with the unique needs of charities and non-profits is advantageous.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Benefits

• Standard Life Pension Scheme
• Enhanced Sick Pay, Maternity & Paternity Leave
• Employee Assistance Programme, Mental Health First Aid and Employee Eyecare Vouchers
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme
• Charity Mentoring Network to support professional development and networking

Ready to Apply?
If you're excited by the prospect of managing operations in a dynamic environment and making a tangible impact, we'd love to hear from you. Apply today!

GCS is acting as an Employment Business in relation to this vacancy.