Technical Writer / Product Documentation Specialist

General Responsibilities and Requirements:

Product Documentation Project Management

* Plan, manage, and execute product documentation initiatives from intake through publication aligned with the project plan

* Partner with Product Marketing, Product Management, Engineering, and Customer Success to gather input, requirements, timelines, and source base material

* Prioritize documentation requests based on product releases, customer needs, and business impact

* Track documentation progress, dependencies, and updates to ensure timely delivery

* Coordinate reviews and approvals to ensure accuracy and completeness before publication

* Update project management and key stakeholders on progress

Cross-Functional Collaboration

* Partner with Product Managers and Engineers to gather detailed product knowledge

* Work with Customer Success and Support teams to address common user questions and pain points

* Collaborate with Marketing to ensure documentation aligns with broader product language and positioning

Content Management & Quality

* Maintain consistency in terminology, tone, and structure across all documentation

* Edit and update existing content to improve clarity, accuracy, and usability

* Apply best practices for technical documentation, including version control and change tracking

* Ensure all content meets internal quality standards and is technically accurate

GCS is acting as an Employment Business in relation to this vacancy.