1st Line Engineer (Newcastle Upon Tyne)

🖥️ 1st Line Engineer | £30K–£35K | On-site (Newcastle, 4 days/week)

Looking to be part of something that’s scaling fast, backed by millions of users, and built on real energy? ⚡

G.Digital is exclusively partnered with a HealthTech organisation in the North, and we’re helping them hire a 1st Line Engineer to join their growing internal tech team, now bringing everything in-house after major external success. 🚀

You’ll be the go-to for all things IT support. Making sure the day-to-day tech setup runs like clockwork, and growing your skill set as the company scales.

💡 What’s in it for you?

• £30K–£35K 💰
• 4 days on-site in Newcastle, 1 WFH day 🏡
• Join a buzzing, modern office with a growing in-house tech team
• Loads of room to grow with mentorship + learning opportunities 📈
• Work with a business that blends utilises AI 🧠📱

🧰 What you’ll bring:

• 1–2 years’ commercial experience in a 1st line support role
• Strong knowledge of Microsoft 365 / Office 365
• Great communication + problem-solving skills
• A proactive attitude and desire to grow with the business

🛠️ Key Responsibilities:

• Be the first point of contact for all IT-related issues across the business
• Troubleshoot and resolve hardware/software issues for laptops, desktops, printers and mobile devices
• Set up new users, accounts, and permissions in line with onboarding processes
• Support the team with Microsoft 365 apps (Teams, Outlook, SharePoint, etc.)
• Escalate complex issues to 2nd/3rd line where necessary
• Keep internal documentation and asset registers up to date
• Support the IT team with wider infrastructure and tech rollouts

Ready to get stuck into a company that’s growing fast and doing things differently?

Apply with your CV or get in touch with me below 👇

📧 h.streeton@g-digital.co.uk

📱 07368 458897