First Line IT Support Engineer Apprentice (Genmar IT)

Estio Training have an exciting new opportunity for an IT Support Apprentice with Genmar IT in Bishops Stortford Herts. Excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment.

Role

  • You will be working alongside the team of currently, 9 support staff.
  • Taking support tickets from customers, communising with the users, listening, and resolving their issues by remote access via their RMM and tracking system.
  • Work on special projects, investigating new technology and services.
  • Collaborating with other team members and individually.
  • They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.

Training

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.
  • The role offers a permanent role upon completion of the apprenticeship depending on performance.
Apprenticeship Standard
Information communications technician (level 3)
Training Provider
ESTIO TRAINING LIMITED
Working Week
Monday to Friday. Shifts to be confirmed.
Expected Duration
18 Months
Positions Available
1
Closing Date
Monday, 24th June 2024
Start Date
Monday, 1st July 2024

Desired Skills

  • Team working
  • Excellent telephone manner
  • Strong communication skills
  • Knowledge of Windows OS
  • Microsoft Office packages
  • Ability to solve issues
  • Good interpersonal skills
  • Ability to learn programmes
  • Strong interest in tech
  • Eagerness to learn

Qualifications

  • 5 GCSE's including English and Maths GCSE or equivalent, grade Grade A*-C/9-4 or equivalent (Essential)

About the Employer

GENMAR (UK) LTD
Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. Genmar IT has been massively successful with apprentices over the past years. We’ve successfully trained up 6 members of staff from apprentices. Most of which have been taken on as full- time employees following their training! We pride ourselves on creating an environment which supports development of young IT professionals.
Company
GENMAR (UK) LTD
Location
UNIT 12 THE LINKS, RAYNHAM RAOD, BISHOPS STORTFORD, HERTS, England
Employment Type
Advanced Apprenticeship
Salary
£18,000.00
Posted
Company
GENMAR (UK) LTD
Location
UNIT 12 THE LINKS, RAYNHAM RAOD, BISHOPS STORTFORD, HERTS, England
Employment Type
Advanced Apprenticeship
Salary
£18,000.00
Posted