IT Apprenticeship
This is your chance to get hands-on experience with the latest technology, earn while you learn, and build real skills that could set you up for an amazing career. You’ll be part of a friendly team that supports over 200 businesses, working with everything from laptops and networks to cloud systems and cybersecurity.
Role
- Help keep systems secure by resetting passwords, setting up logins, and making sure antivirus protection is up to date
- Read and follow IT guides, manuals, and diagrams to solve problems and learn how systems work
- Log and track IT issues using the company’s helpdesk system, making sure problems are fixed quickly and recorded properly
- Provide support to staff and customers in person, by email, over the phone, and using remote support tools
- Build and upgrade computers, set up printers, and help maintain office equipment
- Install and update software such as Windows, Microsoft Office, and other business applications
- Assist with setting up and fixing internet connections, Wi-Fi, and other network devices
- Learn about cloud services (such as Microsoft Azure) and use simple scripts to make everyday IT tasks easier
Training
- As an IT Support Technician Apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
- You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
- Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service
- This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday, 8.00am - 6.00pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th January 2026
- Start Date
- Tuesday, 6th January 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Initiative
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
GENMAR (UK) LTD
At Genmar, we understand that your focus should be on growing your business—not managing IT issues. Since 1996, we’ve been partnering with small and medium-sized businesses across the South East of England to provide IT solutions that reduce downtime, improve security, and free your team to focus on what matters most.