Job Vacancy

IT Support Technician Apprentice

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They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours.

Role

  • Provide day-to-day on-site support at our Stapeley office and other remote UK locations.
  • Deliver remote support to users across multiple countries in Europe, Africa, Russia and India.
  • Meet or exceed response and resolution times defined in service level agreements.
  • Escalate and liaise with third party suppliers where necessary, ensuring resolution and stakeholder satisfaction.
  • Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft 365).
  • Manage and support access controls, user provisioning, file permissions, and endpoint security.
  • Support virtual and physical infrastructure including VPN, remote access services and storage management.
  • Assist with support and maintenance of Microsoft Azure, Microsoft 365, Dynamics 365 and Intune.
  • Support delivery of IT projects including office launches, infrastructure refreshes, and digital workplace initiatives.
  • Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience.

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services.
  • Learn technical content that aligns to and is relevant to employers and the market.
  • Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification.
  • Get an introduction to Windows, Linux and PowerShell.

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Monday to Friday, shifts to cover 8am - 5:30pm (e.g. 8am - 4pm or 9:30am - 5:30pm)
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Monday, 4th August 2025
Start Date
Monday, 11th August 2025

Desired Skills

  • IT skills

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

GENUS PLC
Genus PLC is a world-leading animal genetics company. At the forefront of innovation in gene-editing, advanced reproductive biology, and other breakthrough breeding technologies, their R&D advances an agricultural practice thousands of years old – animal breeding. Their goal is to ensure the global food system continues to nurture healthy, productive animals that yield affordable, high-quality proteins for a sustainable future. They believe a more sustainable food system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours.
Company
GENUS PLC
Location
London Road, Stapeley, Nantwich, England
Employment Type
Advanced Apprenticeship
Salary
£22,000 a year
Posted
Apply Now
Apply Now
Company
GENUS PLC
Location
London Road, Stapeley, Nantwich, England
Employment Type
Advanced Apprenticeship
Salary
£22,000 a year
Posted