Insolvency Case Manager Product Expert.

Are you experienced in Insolvency, but looking to use those skills in an ever-changing digital world?

If you are please read on as this role could be perfect for you.......

If you would like to use your insolvency experience in a different way, a leading provider of insolvency technology support would be keen to talk to you.

Currently our client is looking to recruit an Insolvency Subject Matter Expert to join their dynamic and friendly team, helping other Insolvency professionals with their online insolvency case management platform.

The Role

Our client is looking for an insolvency specialist who can project manage the onboarding journey for their existing and new clients. It is a fast-paced role with multiple facets and suitable for someone within the profession who wants to diversify and utilise their knowledge and insight.

What is required:

• Familiarity with IPS gained either on IPS Cloud or IPS SQL platform.
• Insolvency experience is desirable (e.g. Case Administration, Case Management, Cashiering).
• A willingness to share knowledge, provide peer support, and contribute to continuous improvement.
• Strong attention to detail, a commitment to quality in documentation, testing, and client-facing activities.
• Strong understanding of UK insolvency legislation and transactional requirements; familiarity with foreign insolvency frameworks is beneficial but not essential.
• Excellent communication skills, with confidence in engaging directly with clients and explaining complex technical processes clearly and professionally.
• Proven problem-solving skills, with the ability to investigate, analyse, and articulate system behaviour and user issues.
• Comfortable working across multiple teams and adapting to a dynamic workload that balances onboarding, support, and product development.

Main areas of responsibilities:

Client Onboarding and Solution Delivery

• Participate in the delivery of software for clients, with a focus on high-complexity and high-value implementations ensuring client requirements are understood, documented, and implemented correctly.
• Assist with maintenance and creation of transaction related documentation and internal knowledge transfer to improve quality and internal expertise.

Product Development and System Improvement

• Investigate issues raised by clients or internal teams and contribute to root cause analysis.
• Participate in the testing process, including regression testing and verification of new features and fixes.

Cross-Team Collaboration and Support

• Liaise with the support team ensuring issues are resolved efficiently and effectively.
• Share specialist knowledge and contribute to ad hoc training
• Participate in client-facing sessions, demos, and workshops when required to support sales or onboarding.

Salary

A competitive salary of between £35,000 and £40,000 for this role which is dependent upon experience and qualifications that the candidate can bring to the firm .