IT Helpdesk Technician Apprentice
You will begin with structured, process-led tasks such as building and preparing computers, installing approved software, handling equipment, and creating, changing or removing user accounts. You will progress into first-line support, Microsoft 365 administration, troubleshooting, customer communication, monitoring and on-site work.
Role
- Build, configure and quality-check laptops and desktop computers using documented GHS processes.
- Install Windows updates, approved applications, security software and standard customer configurations.
- Create, amend and disable user accounts, email accounts and access permissions by following authorised requests and checklists.
- Prepare equipment for customers, including asset recording, labelling, packing and checking accessories.
- Assist with goods in and goods out, stock control and the organisation of workshop and build areas.
- Keep accurate records of work completed, including clear ticket notes, build sheets, time entries and final checks.
- Carry out password resets and other low-risk, process-led administration under supervision.
- Learn how to identify information safely, follow security procedures and protect customer data.
- Ask for help early and escalate anything outside your training, authority or experience.
- You will progress into more complex responsibilities as your apprenticeship progresses.
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9am – 5pm (30 minute lunch break).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 12th October 2026
- Start Date
- Monday, 19th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Driving licence & own vehicle
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)