IT Helpdesk Technician Apprentice
You will begin with structured, process-led tasks such as building and preparing computers, installing approved software, handling equipment, and creating, changing or removing user accounts. You will progress into first-line support, Microsoft 365 administration, troubleshooting, customer communication, monitoring and on-site work.
Role
- Build, configure and quality-check laptops and desktop computers using documented GHS processes
- Install Windows updates, approved applications, security software and standard customer configurations
- Create, amend and disable user accounts, email accounts and access permissions by following authorised requests and checklists
- Prepare equipment for customers, including asset recording, labelling, packing and checking accessories
- Assist with goods in and goods out, stock control and the organisation of workshop and build areas
- Keep accurate records of work completed, including clear ticket notes, build sheets, time entries and final checks
- Carry out password resets and other low-risk, process-led administration under supervision
- Learn how to identify information safely, follow security procedures and protect customer data
- Ask for help early and escalate anything outside your training, authority or experience
- You will progress into more complex responsibilities as your apprenticeship progresses
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday 9.00am - 5.00pm (30 minute lunch break).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 12th October 2026
- Start Date
- Monday, 19th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Driving licence & own vehicle
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)