Cyber Security Technologist Apprentice

The Cyber Security L4 Apprentice will support the GBS’s cyber security and IT security operations while developing the knowledge, skills, and behaviours required of a Cyber Security Technologist. The role combines hands-on technical support with structured learning, mentoring & training to build capability in protecting systems, networks, and data.

Under supervision and in line with agreed procedures, the apprentice will:

· Support the raising, responding to, and resolution of cyber security and IT service tickets through the Service Management system.

· Assist in the monitoring and investigation of security alerts and incidents, including phishing emails, malware, unauthorised access attempts, and account issues.

· Provide first-line support to users on cyber security best practice, including password management, secure system usage, and data protection.

· Support identity and access management tasks such as account setup, password resets, and access reviews in line with security policies.

· Assist with the secure configuration and deployment of laptops, desktops, and mobile devices, including operating systems, security software, and updates.

· Help maintain and monitor endpoint protection, antivirus, and other security tools, escalating issues where necessary.

· Support basic vulnerability checks, testing, and risk assessments on systems, applications, and hardware.

· Work with team members to troubleshoot security-related issues, learning how to diagnose problems and apply corrective actions.

· Maintain accurate security documentation and records, including incident logs, asset registers, and audit evidence.

· Support compliance with data protection and information security requirements (e.g. GDPR) by following policies and procedures.

· Assist with cyber security awareness activities, including inductions, one-to-one guidance, and promoting safe working practices.

· Participate in the testing and evaluation of new software, hardware, and security solutions prior to rollout.

· Provide general administrative support to the cyber security and IT teams as required.

· Act as a first point of contact for cyber security concerns, raising incidents or tickets and escalating appropriately.

· Travel between campuses or sites may be required to support operational needs.

• IT skills
• Organisation skills
• Attention to detail

• Maths GCSE or equivalent, grade 4-9 (Essential)
• English GCSE or equivalent, grade 4-9 (Essential)