IT Technician Apprentice - Leeds Wellington

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: 

Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work. 

Providing technical support in moving and setting up of Audio Visual and IT equipment as required. 

Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. 

Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate. 

Working with team members to troubleshoot both complex and routine computer issues. 

Performing one-on-one computer training on technology when necessary with both students and staff. 

Providing support with password reset issues for both students and staff. 

Follow best practice guidelines in ensuring the security and privacy of networks and computer systems. 

Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules. 

Provide orientation and guidance to users on how to operate new software and computer equipment. 

Providing general administration support such as printing, filing, processing and collating information as required by the IT Department. 

Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required. 

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Initiative

• Maths GCSE or equivalent, grade 4-9 (Essential)
• English GCSE or equivalent, grade 4-9 (Essential)