IT Technician Apprentice - MCR

Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: 

• Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work. 
• Providing technical support in moving and setting up of Audio Visual and IT equipment as required. 
• Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. 
• Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate. 
• Working with team members to troubleshoot both complex and routine computer issues. 
• Performing one-on-one computer training on technology when necessary with both students and staff. 
• Providing support with password reset issues for both students and staff. 
• Follow best practice guidelines in ensuring security and privacy of networks and computer systems. 
• Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. 
• Provide orientation and guidance to users on how to operate new software and computer equipment. 
• Providing general administration support such as: printing, filing, processing and collating information as required by the IT department. 
• Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required. 

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Initiative

• Maths GCSE or equivalent, grade 4-9 (Essential)
• English GCSE or equivalent, grade 4-9 (Essential)