IT Support

GMP Recruitment are proud to be in partnership with a long-established and reputable defence engineering firm based in the Birmingham area. We are currently recruiting on their behalf for an experienced IT Support professional to join their I.T Department on a full-time, permanent basis.

This position offers a salary of up to £35,000 Per annum based on experience and working office hours of 8.30-5pm some flexibility available. This position provides the opportunity to work within a secure and progressive environment focused on reliability, innovation, and continuous improvement.

Our client operates a busy and growing site with a wide range of IT systems, infrastructure, and critical business applications. They are seeking a proactive and technically strong individual to help maintain and enhance IT operations, provide day-to-day support, and drive forward system improvements to meet the growing demands of their customers.

IT Support Main Responsibilities:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, and related hardware/software.
• Manage and deliver business-critical IT tasks and system improvements.
• Support and enhance productivity by enabling smarter business processes and IT efficiencies.
• Research, evaluate, and implement emerging technologies, hardware, and software solutions.
• Act as subject matter expert across Windows, iOS, and widely used applications (Microsoft, Adobe, Google Workspace).
• Ensure ongoing cyber security compliance, supporting Cyber Essentials accreditations.
• Install, configure, and support workstations, printers, phones, and mobile devices.
• Administer and secure the company’s Office 365 / SharePoint environment, developing it to meet business needs.
• Oversee administration of time and attendance systems and other business-critical platforms.
• Assist in supporting the company’s Infor ERP business solution.
• Lead on cyber security awareness, employee training, and preventative measures against phishing and cyberattacks.
• Provide documentation, training, testing, and implementation support for IT projects.
• Manage asset database and maintain accurate records of IT equipment.
• Liaise with third parties to deliver IT services and support business requirements.

IT Support required skills and experience:

• Minimum of five years’ experience in an IT support role.
• Strong knowledge of operating systems, hardware, and IT technologies.
• Knowledge and understanding of cyber security standards, controls, and practices.
• Ability to work independently, prioritise workload, and multitask effectively.
• Excellent interpersonal and communication skills with a professional approach.
• Meticulous attention to detail with strong problem-solving abilities.
• Proven experience liaising with third parties and external providers.
• Strong critical thinking and logical troubleshooting skills.
• Ability to maintain confidentiality of sensitive company information.
• Eligibility to obtain BPSS and SC clearance.

AN IMMEDIATE START IS AVAILABLE FOR SUCCESSFUL CANDIDATE.

If the above role sounds perfect for you, or you require more information, please click apply.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.