NOC Engineer

GMP Recruitment are proud to be working with a leading global telecommunications service provider. We are recruiting on their behalf for an experienced Level 2 NOC Engineer to join their team on a 6 Month Contract.

This position will be responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. The role focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (Monday to Friday, 9am–6pm).

This position is UK Based, garnering a day rate of up to £400 per day. To be successful in this role you must be self-employed with a limited company. (All equipment is provided by the client)

Level 2 NOC Engineer Main Responsibilities:

• Receive and own escalated tickets from Level 1 NOC or Service Desk teams, providing in-depth troubleshooting for network, server, and connectivity issues.
• Perform detailed diagnostics using logs, traces, and advanced tools to isolate faults across LAN, WAN, wireless, and security infrastructure.
• Liaise with vendors and internal engineering teams to resolve complex or persistent incidents, including hardware failures, configuration errors, and service degradations.
• Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention.
• Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes.
• Support field engineers and on-site teams with remote diagnostics and technical guidance as required.
• Maintain and update technical documentation, runbooks, and troubleshooting guides.
• Ensure all work complies with SLAs and internal quality standards.

Level 2 NOC Engineer Required Skills and Experience:

• Typically requires 3+ years in a NOC or network support environment, with relevant certifications (e.g., CCNA, CompTIA Network+) preferred.
• Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi.
• Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis).
• Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems.
• Excellent analytical and communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders.

AN IMMEDIATE START IS AVAILABLE FOR SUCCESSFUL CANDIDATE.

If the above role sounds perfect for you, or you require more information, please click apply.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.