Desktop Support Assistant - Apprentice
The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff.
Please note, applications will close on 3 July 2026.
Role
- Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues.
- Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.
- Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment.
- Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools.
- Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services.
- Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution.
- Assist with hardware inventory management, equipment preparation, and desk setups.
- Support rollout and adoption activities for new workplace technologies and AI-enabled tools.
- Document user guidance and technical steps in clear, user-friendly language.
- Collaborate with other IT teams and vendors as required.
- Deliver a high standard of customer service and professionalism when supporting users.
- Additional duties and responsibilities, as assigned.
Training
- The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time.
- This will be a 19-month fixed-term contract based on the duration of the apprenticeship.
- The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.
The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BPP PROFESSIONAL EDUCATION LIMITED
- Working Week
- Monday to Friday, 9.30am - 5.30pm.
- Expected Duration
- 1 Year 7 Months
- Positions Available
- 1
- Closing Date
- Friday, 3rd July 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 9 - 4 (Essential)
- Maths GCSE, grade 9 - 4 (Essential)
About the Employer
GOODWIN PROCTER (UK) LLP
At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.