Receptionist Queensferry Medical Practice
Job summary
Salary Available on Application
37.5 hours a week
Queensferry Medical Practice is looking for an experienced receptionist and administrator to join our friendly, dedicated team.
The successful candidate will have excellent communication and team working skills, be hardworking, reliable and be able to work under pressure, as well as having an aptitude to learn. They will be patient-centred and have outstanding customer service skills.
Ideally the successful candidate will have worked in a GP surgery and have a thorough knowledge of our clinical system - EMIS Web.
Main duties of the job
A list of duties includes but is not limited to
Patient-specific duties
Workflow administration for clinical correspondence.
Patient registrations and deductions.
Effective reception triage and signposting.
Processing requests for appointments, visits and telephone consultations.
Maintaining and monitoring the Practice appointments system.
Processing repeat prescription and acute prescription requests.
Admin duties
Processing and distributing incoming (and outgoing) mail.
Filing and retrieving paperwork.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
General duties
Provision of refreshments for staff and visitors as required.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Opening-up/locking-up of Practice premises and maintaining security.
Abide by all Practice policies, procedures and protocols.
About us
We are a well-established, friendly and forward thinking practice committed to providing high quality care and supporting the continued development of our practice team.
We are an open minded, organised yet flexible team, with a welcoming and supportive culture. We embrace change and improvement and are committed to continually developing our services for both our patients and our staff. We are also actively involved in our cluster.
We are a suburban practice serving a mixed socio-economic population of approximately 8,700 patients. We have a modern, skill mixed and progressive team consisting of 2 GP Partners, 2 Salaried GPs, 2 long-term locum ANP's, 2 Practice Nurses, 1 HCSW, and an excellent and supportive administration team.
We use EMIS Web and have access to a range of digital tools to support efficient clinical working, including Lexacom digital dictation, Anima documents and Scribe and Accurx.
We benefit from easy and fast access to the M56, M53 and A55, making the practice easily accessible from Cheshire, Merseyside, Manchester and North Wales.
Uniquely, we are located between two hospitals providing secondary care services: - Wrexham, within NHS Wales and Chester, within NHS England. This provides our team with an interesting and distinctive cross-border healthcare environment.
Job description
Job responsibilities
GP Receptionist and Administrator
Hours Full-time
Hourly rate Dependent on experience
Annual leave5 weeks
Queensferry Medical Practice is looking for an experienced receptionist and administrator to join our friendly, dedicated team.
The successful candidate will have excellent communication and team working skills, be hardworking, reliable and be able to work under pressure, as well as having an aptitude to learn. They will be patient-centred and have outstanding customer service skills.
Ideally the successful candidate will have worked in a GP surgery and have a thorough knowledge of our clinical system EMIS web.
A list of duties includes but is not limited to:
Patient-specific duties
Workflow administration for clinical correspondence.
Patient registrations and deductions.
Effective reception triage and signposting.
Processing requests for appointments, visits and telephone consultations.
Maintaining and monitoring the Practice appointments system.
Processing repeat prescription and acute prescription requests.
Admin duties
Processing and distributing incoming (and outgoing) mail.
Filing and retrieving paperwork.
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
General duties
Provision of refreshments for staff and visitors as required.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Opening-up/locking-up of Practice premises and maintaining security.
Abide by all Practice policies, procedures and protocols.
Please contact the Practice Manager for more information practice.manager.w91051@wales.nhs.uk
Person Specification
Qualifications
- Good standard of general education, including GCSE English and Maths (or equivalent)
- Basic IT qualification or demonstrable IT literacy, with the ability to use email, Microsoft Office and computerised systems.
- Willingness to undertake relevant training, including practice-specific systems, NHS information governance, confidentiality and safeguarding.
- Ability to demonstrate competence in written and verbal communication.
- Previous training or qualification in medical administration/reception.
- Training in customer service, telephone skills or administration.
- Understanding of NHS/primary care administration, gained through relevant training or previous employment.
Additional criteria
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Good telephone manner.
- Ability to prioritise workload and work as part of a team.
- Ability to maintain strict confidentiality.
- Good attention to detail and accuracy.
- Ability to use initiative while knowing when to seek assistance.
- Understanding of the importance of patient confidentiality and information governance.
- N/A
Experience
- Experience of working in a busy reception, administrative, customer service or public-facing environment.
- Experience of dealing with members of the public, including people who may be distressed, anxious or upset.
- Experience of handling confidential information appropriately.
- Experience of using computerised systems and dealing with telephone enquiries.
- Previous experience working in a GP surgery, NHS, healthcare or other medical environment.
- Experience using EMIS or another clinical/patient administration system.
- Experience of NHS primary care processes, appointment systems and/or referrals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
GP Practice in Wales
Address
Doctors Surgery
Pierce Street
Queensferry
DEESIDE
Clwyd
CH5 1SY
United Kingdom
Employer's website
https://gpwales.co.uk