Project Manager
Job summary
The GP Support Unit GPSU provides strategic and operational support to General Practice in Somerset, supporting innovation, improvement and sustainable service change. This Project Manager role leads the delivery of a portfolio of transformation projects, including digital and some IT-enabled change, supporting organisational priorities across services.
The post holder is responsible for the end-to-end delivery of projects through the full lifecycle, ensuring benefits are realised and projects are delivered on time, within scope and budget.
Operating within a wider transformation and delivery environment, the postholder will manage and support multiple workstreams, applying recognised project management approached to ensure change is delivered effectively, to agreed timescales and quality standards.
We recognise that some applicants may use artificial intelligence (AI) tools when preparing their application materials. While this is acceptable, we ask that all submissions remain accurate, honest, and reflective of your own experience and suitability for the role.
Integrity and authenticity are fundamental to our recruitment process. We value sincerity and encourage applications that genuinely represent the individual behind them
Main duties of the job
Strong project management and organisational skills, with the ability to manage multiple workstreams simultaneously Excellent communication and interpersonal skills, with the ability to engage and influence a wide range of stakeholders Experience of delivering transformation, improvement, or change projects, ideally within a healthcare or public sector setting The ability to plan, monitor, and report on project progress, including managing risks, issues, and dependencies Experience of working collaboratively across multidisciplinary teams and external partners Good attention to detail, ensuring accurate documentation, reporting, and governance compliance Confidence in working independently, managing priorities, and taking ownership of project delivery Good IT and digital skills, including experience working with project tools, data, and systems An understanding of the NHS, primary care landscape, or public sector environment Knowledge of project management methodologies (e.g. PRINCE2, Agile, or similar) or equivalent practical experience A proactive, adaptable, and solution-focused approach, with the ability to work in a fast-paced environment A commitment to improving services and delivering positive outcomes for patients and primary care
About us
The GP Support Unit (GPSU) exists to champion, support, and amplify general practice in Somerset. Acting as an extension of the practice team, we help GPs and primary care professionals navigate challenges, embrace innovation, and thrive. Through collaboration, shared expertise, and hands-on support, we deliver high-quality services that reduce burden, unlock system value, and ultimately improve patient outcomes. Trusted by practices and recognised across the Somerset system, the GPSU is here to make general practice stronger now and into the future.
Job description
Job responsibilities
Main duties and Responsibilities Project and Transformation Delivery
Manage a portfolio of transformation projects, including digital and IT-enabled change, from initiation through to delivery and closure.
Develop and maintain clear project documentation including project initiation documents PID, delivery plans, risk and issue logs, dependency logs, benefits realisation plans and financial trackers.
Create, monitor and control project plans, milestones, resources, risks, issues and dependencies, taking corrective action where required.
Apply appropriate project management and improvement methodologies e.g. PRINCE2, Agile or hybrid approaches proportionate to the scale and complexity of each project.
Ensure projects deliver agreed outcomes, benefits and service improvements, supporting organisational transformation objectives.
Digital Operations & IT-Enabled Change
Deliver projects that improve digital operations, systems, workflows and data usage, including implementation or optimisation of digital tools and software solutions.
Work with internal teams, IT services and external suppliers to deliver technology-enabled change safely and effectively.
Support the development and maintenance of digital roadmaps and implementation plans aligned to strategic priorities.
Act as a knowledgeable point of contact for digital and IT-related project delivery, ensuring solutions meet user, operational and governance requirements.
Collaboration, Engagement and System Working
Build and maintain effective working relationships with clinical, operational, digital, IT and corporate stakeholders.
Actively manage stakeholder expectations, resolving conflicts and balancing competing priorities.
Facilitate workshops and meetings to support service redesign, process improvement and adoption of change.
Develop and implement proportionate communication and engagement plans for each project.
Governance, Standards and Assurance
Provide clear, concise and timely highlight and exception reports to programme boards, senior leaders and commissioners as required.
Ensure alignment with organisational governance processes, policies and procedures.
Escalate risks, issues or tolerance breaches appropriately, proposing options and recommendations.
Maintain accurate project records and reporting in agreed project and programme management systems.
Financial & Resource Management
Manage delegated project budgets, ensuring accurate forecasting, monitoring and reporting of capital and revenue expenditure.
Identify and manage project resources through matrix working, ensuring clarity of roles, responsibilities and deliverables.
Contribute cost estimates and resource assumptions to business cases and planning documents where required.
Process Improvement & Benefits Realisation
Analyse and map current-state and future-state processes, working with services to identify efficiencies and improvement opportunities.
Support change adoption by working closely with services during implementation and transition.
Define, track and manage benefits realisation, ensuring outcomes are measured and sustained post-project.
Ways of Working & Continuous Improvement
Contribute to the development and continuous improvement of project delivery standards, tools and methodologies.
Share project management expertise and best practice across programmes and services.
Maintain own professional development in project, transformation and digital delivery disciplines.
Communication and Influence
Establish credibility and trust with clinicians, managers and partners through a collaborative, facilitative approach to change.
Use strong communication skills to ensure stakeholders understand objectives, progress, impacts and next steps.
Support teams though change, encouraging engagement, collaborative working and constructive problem solving where there may be uncertainty or resistance.
Support GPSU events, webinars, engagement sessions, and meetings, ensuring effective communication in collaboration with the Communications and Engagement Lead.
Scope & Autonomy
Full responsibility for the day-to-day management of assigned projects within agreed tolerances for scope, cost and time.
Works independently, prioritising own workload across multiple projects, seeking guidance and assurance through governance routes as required.
No direct line management responsibility; however, the role leads and influences multidisciplinary project teams and suppliers through matrix management.
Personal Effectiveness
Prioritise and manage own workload effectively across competing demands, working with a high degree of autonomy within agreed objectives.
Take ownership of personal development, maintaining awareness of NHS, public sector and transformation best practice.
Attend relevant GPSU, practice, PCN and system meetings.
Be flexible to support occasional events or meetings outside normal working hours as required.
This post is subject to continual development. The job description is intended as a guide to the key responsibilities and duties of the post. It is not inclusive of all duties, and you may be required to provide additional support at the request of the line manager
Person Specification
Qualifications
- Evidence of continuous professional development
- Educated to degree level or equivalent experience in a relevant role
- Project or programme management qualification (e.g. Prince2 Foundation, APM) or equivalent experience
Other requirements
- Right to work in the UK
- Flexible to attend in-person meetings/events across Somerset
- Car driver with willingness to travel within the county as required
Training and Communication
- Willing to undertake mandatory training required by
- GPSU
- Willing to undertake role-related training as identified by the line manager
- Ability to build and maintain effective relationships with colleagues and stakeholders
- Capable of communicating confidently and clearly across a range of platforms
Knowledge and Skills
- Excellent written and verbal communication skills
- Experience of supporting delivery of transformation or improvement programmes
- Experience of managing workstreams, tracking milestones and reporting on progress
- Strong planning and organisational skills
- Able to identify and track benefits, opportunities, risks and issues.
- Ability to manage multiple priorities and work under pressure
- Knowledge of the NHS, primary care, or public sector landscape
- Able to demonstrate advanced computer literacy / keyboard skills
Experience
- Experience of supporting engagement or co-design with people who use services
- Strong communication and interpersonal skills experience to influence and engage partners
- Extensive experience of working effectively as part of a team and positively contributing to shared objectives
- Experience of having to communicate complex or sensitive information to a variety of audiences
Personal Qualities
- Adaptable and resilient in a dynamic working environment
- Enthusiastic, creative, and self-motivated
- Committed to upholding confidentiality and professional integrity
- Demonstrates empathy, diplomacy, and professionalism in all interactions
- Works effectively independently and as part of a team
- Accuracy and attention to detail
- Excellent time management skills
Employer details
Employer name
GPSU - General Practice Support Unit
Address
GPSU Ltd
Unit 9 and 10 Abbey Manor Business Centre, Preston Road
Yeovil
Somerset
BA20 2EN
United Kingdom